Dallas, TX — Unifocus, the hospitality business’s most full labor and operations platform, at the moment introduced the launch of its Workers Collaboration Suite— the newest in a collection of dynamic options designed to eradicate the operational disconnects that sluggish groups down, integrating chat, cell coaching, and AI-powered information right into a single, built-in expertise. SCS is a foundational launch throughout the firm’s newly established Communications pillar.
“Hospitality is constructed on human connection—however the instruments we’ve given groups have too usually gotten in the way in which,” mentioned Karie Kelly, CPTO at Unifocus. “This launch marks a turning level. It’s the beginning of a platform expertise that removes friction, reinforces folks, and retains the main target the place it belongs: on service.”
The Workers Collaboration Suite Contains:
- Chat – Actual-time messaging for lodge groups, embedded into the identical system they use to handle schedules, duties, and repair. Chat replaces radios and third-party apps with one thing higher: built-in communication that’s role-aware, property-specific, and safe.
- AskAI – A customizable, AI-powered assistant, AskAI delivers instantaneous solutions to SOP, coverage, and operational questions. Groups get what they want within the second—no paperwork, no guesswork.
- Coaching (LMS) – Structured onboarding and steady studying, assigned by function and accessible with out emails or classroom classes. Coaching is designed round actual lodge workflows—so employees be taught what they want, once they want it.
Elective Add-On:
- UAT Setting – For enterprise-scale testing and validation.
The Finish of Patchwork Programs
For many years, inns have relied on a mixture of radios, clipboards, emails, and apps—every fixing one downside whereas creating others. The outcome? Friction. Between groups. Between methods. Between folks and their work.
The Workers Collaboration Suite is Unifocus’ reply to that downside. It’s not simply new options—it’s connective tissue. And it’s constructed to work throughout the platform, layered instantly over the corporate’s Workforce Administration and Resort Operations pillars.
“Communication isn’t only a operate,” mentioned Corey McCarthy, CMO at Unifocus. “It’s the area between folks, between duties, and between methods. After we get it proper, the whole lot flows. And when the whole lot flows, hoteliers do their work higher, extra effectively – and extra profitably.”
Shaping the Way forward for Resort Know-how
The launch follows the introduction of XiQ (ExperienceIQ), Unifocus’ newly rebuilt suggestions engine. Collectively, XiQ and Workers Collaboration kind the muse of the Communications pillar—a long-term technique to unify the indicators, conversations, and workflows that outline hospitality.
The place different distributors provide standalone apps, Unifocus is designing one thing extra: a totally linked platform the place insights stream to the appropriate place, folks keep aligned in actual time, and know-how by no means distracts from the second—it helps it.
About Unifocus
Unifocus is the hospitality business’s most full labor and operations platform, purpose-built to assist lodge groups run leaner, act sooner, and enhance each shift. With core pillars in Workforce Administration, Resort Operations, and Communications, Unifocus connects planning, execution, and suggestions in a single seamless system.
Study extra at www.unifocus.com
