In a market the place pace, visibility, and responsiveness outline success, freight forwarders are anticipated to ship extra than simply the motion of products. Shippers, consignees, and brokers now demand transparency, digital entry, and proactive communication as commonplace—not as a value-added additional.
This shift has moved on from being only a development to turning into the brand new commonplace. And for forwarders seeking to meet rising expectations with out growing operational burden, LogiTRACK, the client expertise layer inside Logi-Sys, gives a robust reply.
The Shift: From Transactional Freight to Related Experiences
For years, freight forwarding operated on a transaction-first mannequin—charge, route, and supply. However the business has undergone a major transformation, pushed by:
The Amazon Impact: Finish clients are used to real-time updates and count on the identical in B2B logistics
Digital Competitors: Digitally native freight platforms are elevating the bar for service and visibility
International Uncertainty: Disruptions like port congestion, strikes, and charge volatility have made visibility a business-critical want
These forces have positioned forwarders in a brand new place: not simply as service suppliers, however as info enablers and digital companions.
The Problem: Service Expectations vs Operational Bandwidth
Forwarders wish to give higher service—however usually face inner constraints:
Operations groups overwhelmed by replace calls and standing emails
Delays in doc sharing and approvals slowing down shipments
Repetitive duties lowering capability for high-value shopper servicing
Lack of a unified, branded digital expertise to match buyer expectations
On the identical time, constructing customized instruments or portals is pricey, time-consuming, and arduous to take care of. That’s the place LogiTRACK bridges the hole.
The Answer: LogiTRACK—Your Digital Interface to the Buyer
With LogiTRACK, forwarders give clients entry to a branded portal (internet + cellular) the place they will:
Observe shipments in actual time
Ebook cargo instantly
Approve paperwork quicker
Entry invoices immediately
Keep up to date through safe, no-login monitoring hyperlinks
All the things is linked to the forwarder’s operations—that means zero duplication, no information syncing, and full management.
Constructed for Forwarders. Designed for Your Clients.
LogiTRACK will not be a one-size-fits-all buyer portal. It’s a white-labeled, forwarder-controlled interface that adapts to your operations and presents a clear, fashionable expertise to your purchasers.
For Shippers and Brokers:
Actual-Time Cargo Monitoring: Keep knowledgeable at each milestone—with out calling ops.
Direct Cargo Reserving: Skip the back-and-forth and submit bookings immediately.
Centralized Doc Hub: AWBs, BLs, packing lists, checklists—multi functional place.
Prompt Bill Entry: View, obtain, and handle invoices anytime.
Cell & Net App: Full management from any gadget, anyplace on the earth.
For You, the Forwarder:
Cut back Operational Load: Fewer standing replace calls, fewer e mail threads, quicker doc turnarounds.
Improve Buyer Satisfaction: Meet fashionable service expectations with ease.
Strengthen Your Model: Your portal, your id—totally white-labeled.
Enhance Visibility: See precisely what your clients see; handle permissions and entry centrally.
The place LogiTRACK Suits within the Freight Forwarding Lifecycle
LogiTRACK aligns with each main touchpoint in your freight cycle:
Workflow Stage | Buyer Touchpoint through LogiTRACK |
Direct cargo reserving with full cargo particulars | |
Actual-time milestone monitoring with safe updates | |
Quick approvals on key docs (AWBs, BLs, invoices, checklists) | |
Entry and handle all invoices in a single portal | |
Share no-login safe monitoring hyperlinks with stakeholders |
LogiTRACK thus turns into a strategic extension of your operations, serving to you handle buyer relationships at scale.
What Makes LogiTRACK Completely different?
It’s A part of Logi-Sys: No third-party integrations, no information gaps. All the things flows out of your ERP in actual time.
You’re in Management: You handle entry, content material, branding, and buyer expertise.
It’s Scalable: Serve 10 clients or 10,000—LogiTRACK grows with you.
It’s Safe: Solely the suitable folks see the suitable information, with totally safe entry hyperlinks and logins.
The Enterprise Case: Extra Than Simply Comfort
Implementing LogiTRACK is greater than comfort – it’s about aggressive benefit:
Differentiate in a crowded market with a digital-first expertise
Retain high-value clients who count on fashionable interfaces
Decrease operational prices by lowering handbook follow-ups
Allow quicker decision-making with immediate visibility and information entry
Briefly, you serve higher and function smarter.
Getting Began with LogiTRACK Is Straightforward
There’s no new system to deploy. As a part of Logi-Sys, LogiTRACK prompts seamlessly inside your current setup:
Allow LogiTRACK inside your Logi-Sys setting
Configure branding and entry in your clients
Invite them to log in or share safe hyperlinks primarily based on choice
Begin delivering a next-generation expertise—in your phrases
Make Your Service as Sensible as Your Operations
You’ve already invested in bettering your inner processes with Logi-Sys. Now, prolong that digital transformation to your clients.
In a market the place forwarders are judged not solely on what they transfer however how they impart, LogiTRACK offers you the sting to serve higher, quicker, and extra professionally—with out including complexity.
Discover LogiTRACK with our ? Get in contact at enterprise@softlinkglobal.com and provide your clients the visibility, entry, and management they count on.
