Are you getting probably the most out of Assist Scout’s more-powerful-than-ever integration with Shopify?
Relating to your backside line, each buyer interplay issues. Ensuring your buyer assist platform integrates seamlessly with different instruments you employ means your crew will resolve buyer considerations extra rapidly.
From accessing order particulars to processing refunds and cancellations multi function place — our new and improved Shopify integration lets you spend much less time switching methods and extra time taking good care of clients.
Proper in your Assist Scout sidebar, you’ll get all of the context you might want to craft customized responses and supply pleasant assist. Past order particulars, you can even see buyer lifetime worth, transport standing, and extra.
The very best Shopify retailers preserve their outlets working like well-oiled machines, and empower their groups to construct robust buyer relationships at each touchpoint. Hold studying to learn the way our Shopify integration will assist your crew transfer sooner and ship extra 5-star experiences to your clients.
Right here’s what you are able to do with Assist Scout’s Shopify integration:
Entry particulars like order standing, receipts, monitoring, and extra — with out leaving Assist Scout.
Course of refunds, cancel orders, and restock gadgets.
View buyer knowledge like lifetime worth, common order worth, and complete order rely.
Entry order particulars
When a buyer will get in contact together with your crew, it’s vital to have all the required context to draft an in depth reply. With info like order standing, historical past, and monitoring info accessible proper in Assist Scout, you may reply rapidly and totally with out switching tabs or leaving a buyer dialog. All Shopify information is within the sidebar, proper at your fingertips.
While you click on on an order in Assist Scout, a abstract will seem that reveals you particulars like when an order was positioned, transport deal with, success standing, and monitoring quantity — in addition to the merchandise ordered, worth, and receipts. And when you click on on any merchandise inside the order, you’ll see much more particular particulars in regards to the gadgets themselves.
Within the abstract view, clicking the monitoring quantity will take you on to the service’s web site in order for you further transport info and ETAs.
Assist Scout pulls in as a lot related order info as potential, but when you might want to entry the Shopify order web page, you may get there with only one click on.
Course of refunds and cancellations
As a retailer, having instantaneous and up-to-date stock information is the important thing to extra environment friendly buyer assist. It’s now less complicated than ever to resolve buyer points straight in Assist Scout, with out closing out of your dialog.
If you might want to situation a refund, navigate to the underside of the sidebar and click on Refund. Assist Scout immediately connects with Shopify to execute the refund, and any updates to order info, standing, and funds will mechanically present up in each Assist Scout and Shopify. You’ll be able to situation both partial or full refunds, as much as 100% of product worth, or add reductions to in-progress orders.
Clicking the Cancel order button on the backside of the sidebar will allow you to:
Void the transaction.
Refund the shopper partly or in full, both immediately or at a later time.
Restock an merchandise within the canceled order, instantly including stock again to Shopify. Merely uncheck the “Restock merchandise” checkbox if it’s a broken merchandise that won’t be added again to your stock.
Add a be aware with the explanation for cancellation.
Ship an easy-to-understand refund notification on to the shopper.
The Refund and Cancel order buttons might be grayed out and turn out to be unavailable if these actions have already been taken on a specific order, ensuring your crew’s efforts gained’t be duplicated. An order can solely be cancelled if it it hasn’t but been fulfilled — if it has been partially or fully fulfilled, Cancel order will even be mechanically grayed out.
View vital buyer knowledge
Extra buyer knowledge provides you the ability to craft much more customized responses. Past the precise order you’re wanting into, you may simply see the entire buyer’s present orders and buy historical past for much more context.
Know precisely who you’re speaking to with metrics like how lengthy they’ve been a buyer, variety of orders, lifetime worth, and particulars from their Shopify profile.
The right way to begin (or proceed!) utilizing Shopify in Assist Scout
Join Shopify to start out utilizing the mixing at the moment. Already utilizing it? Re-authorize Shopify within the dialog sidebar to get probably the most up-to-date model. Should you haven’t re-authorized but, you’ll be prompted with a message to start the method in a purple field in your sidebar.
When you’ve up to date, be sure to provide us your candid suggestions! You’ll be requested to offer an emoji response to the mixing in Assist Scout, however we’d love so that you can depart us a Shopify evaluate as properly.
We’re working laborious on persevering with to enhance the Assist Scout + Shopify expertise and might be including much more performance quickly, like Actionable Properties and extra. We’re thrilled to have you ever alongside for the trip.
Try extra ecomm-friendly options
At Assist Scout, we’re massive followers of ecommerce. That’s why our platform empowers ecomm groups to ship excellent assist that turns one-time consumers into repeat clients, model advocates, and your finest word-of-mouth entrepreneurs.
With Assist Scout, handle all of your buyer conversations in a single {powerful} platform that feels identical to an electronic mail inbox. Whether or not clients want to interact by electronic mail, chat, or your assist middle, customer support groups have entry to superior options for collaboration, group, and automation.
Assist Scout’s Beacon lets you add a stay chat choice in your Shopify retailer’s web page, for real-time conversations with clients. It helps your crew reply queries promptly, enhance buyer satisfaction, and obtain increased conversion charges.
Plus, Assist Scout’s easy-to-use integrations with Instagram and Fb Messenger prolong your customer support to social media platforms, assembly your clients proper the place they’re and the place they’re snug. Deal with buyer questions and supply social assist with out leaving your Assist Scout inbox.
Take an in depth take a look at Assist Scout’s ecomm-focused options with a free trial or stay demo! We assure you may be taught the platform in lower than an hour, and turn out to be an influence person in lower than a day.
