Manhattan Associates has introduced the business availability of its AI Brokers. This new era of clever, enterprise-ready brokers are immediately embedded in all Manhattan Lively® options. Not like overlay options that sit on prime of legacy information lakes, these brokers dwell throughout the Manhattan Lively® Platform, enabling them to take real-time motion with full operational context, remodeling provide chain commerce execution, optimisation, and person experiences.
Goal-built for contemporary provide chain operations, Manhattan’s AI Brokers purpose to unlock sooner decision-making, greater productiveness, and steady enchancment from the get-go. Interactive Brokers are digital assistants, designed for key person roles throughout Manhattan Lively options, serving to associates work sooner and extra precisely by simplifying duties, guiding selections, and boosting day by day productiveness. The ‘Autonomous Brokers’ operate intelligently within the background, repeatedly monitor operations, automate repetitive work, determine operational points and routinely treatment them – dramatically decreasing handbook effort whereas enhancing service ranges.
For instance, inside omnichannel options, the ‘Retailer Affiliate Agent’ supplies real-time gross sales efficiency assessments and insights. Likewise, ‘Contact Heart Agent’ supplies contextually related key buyer insights enhancing the velocity and effectiveness of associates. On the provision chain entrance, the ‘Labour Agent’ supplies highly effective steerage on workforce deployment throughout departments, primarily based on remaining work to be accomplished. In the meantime, ‘Cargo Monitoring’ agent identifies potential points and recommends compensatory actions.
As a part of Manhattan Lively Brokers, clients additionally acquire entry to ‘Manhattan Agent Foundry™’. This can be a groundbreaking platform that allows clients to simply construct new brokers utilizing easy pure language or rapidly customise an present agent utilizing a big selection of API and different platform capabilities that match their distinctive wants. They will additionally work with third-party companions to develop these specialised brokers. All brokers constructed within the Foundry are appropriate with A2A and MCP Agentic communication requirements, guaranteeing seamless interoperability – with one another and with enterprise brokers that clients construct themselves.
Eaton, an influence administration firm, is an early entry buyer utilizing a number of of the Lively Brokers inside Warehouse Administration. By using the bottom ‘Wave Coordinator’ and Labour Brokers, Eaton is extra nimbly deploying its associates to the best zone to finish fulfilment actions. Moreover, Eaton and Manhattan have collaborated to make use of Lively Foundry to create a Dock Agent to observe workflow and expedite choose duties.
At Eaton we’re driving new ranges of velocity and automation enabling our groups to be extra buyer targeted. Lively Brokers are delivering real-time insights and actionable suggestions which can be enhancing operational effectivity… The Wave Coordinator Agent and the dwell labour planning suggestions are serving to us improve effectivity and allocate assets extra successfully – key steps in supporting Eaton’s technique to ship superior service and stay a trusted selection for patrons and companions.
mentioned Steve Sprecher, IT Director at Eaton.
“Our AI Brokers signify a basic shift in how effectively retail and provide chain options operate,” mentioned Sanjeev Siotia, EVP & CTO, Manhattan. “We’ve mixed deep area intelligence with agentic automation to maneuver past the hype of chatbots. With their operational readiness, these brokers diagnose root causes and orchestrate workflows to repair them effectively. They don’t simply help – they act. On this aggressive and fast-paced ecosystem, our brokers’ workforce offers our clients an easier, sooner, and extra environment friendly solution to operate and succeed.”
