Retail expertise options supplier provides new enterprise manufacturers whereas sustaining 98.6% shopper retention
Atlanta – February 19, 2025 – Sparkfly, an award-winning retail expertise options firm, at the moment introduced vital progress and efficiency achievements for 2024. The corporate posted a 30 % income enhance year-over-year, whereas sustaining an distinctive 98.6 % shopper retention charge and a 99.4 % income retention charge.
“Now greater than ever, shoppers are demanding larger worth from their retail, QSR, and different meals service experiences – and our progress is reflective of the belief our clients have in our potential to boost these experiences and drive income,” stated Catherine Tabor, Founder & CEO at Sparkfly.
“Sparkfly is dedicated to transparency, partnerships, innovation, and buyer success, pushed by our concentrate on establishing significant relationships, bettering and increasing our built-in associate community, and enhancing our platform capabilities. All centered round our core competencies – Supply Administration, Loyalty, Digital Pockets, and Middleware integrations – making certain we ship the scalable and feature-rich experiences our clients demand to keep up a aggressive benefit.”
Sparkfly onboarded 12 new enterprise clients in 2024, increasing its portfolio to over 100 manufacturers throughout greater than 18,000 areas. New clients embrace Costa Vida, Piada, Cici’s Pizza, Fogo de Chão, California Fish Grill, bartaco, Benihana, Tex’s Hen & Burgers, Miller’s Ale Home, Eggs Up Grill, Flanigan’s, and one of many quickest rising fast-casual burger chains within the business. The corporate’s Loyalty providing has caught hearth with new clients, with greater than two-thirds signing on to Sparkfly Rewards.
The corporate considerably expanded its built-in associate ecosystem in 2024 throughout a number of expertise classes:
- Advertising Cloud Platforms: Sparkfly enhanced its Olo Interact integration, launched a brand new real-time bi-directional integration with Klaviyo’s Advertising Cloud for provide, loyalty, and digital pockets capabilities, and strengthened its integrations with Iterable, Attentive, and Braze.
- Buyer Knowledge Platforms (CDP): The corporate optimized real-time knowledge switch capabilities with Bikky and mParticle.
- Native Retailer Advertising (LSM): Sparkfly built-in with Sageflo and SmarterSends for built-in provide supply on the native degree.
- Level of Sale Platforms (POS): Sparkfly applied real-time integrations between its Supply Administration, Loyalty, and Digital Pockets Platform with main POS suppliers together with Qu, Par, Revel, NCR Cloud (Silver), Tray.io, Plum, North Key Methods, and CBS NorthStar.
- Internet and Cell Improvement Platforms: The corporate enhanced its strategic and technical collaboration with Plein Air whereas including new integrations with UnPLUG and Checkmate.
In 2024, Sparkfly enhanced its platform capabilities with vital enhancements to its self-service portal, together with new program administration instruments, superior troubleshooting capabilities, and expanded knowledge accessibility features. The corporate additionally improved its Loyalty options based mostly on shopper suggestions and prolonged artistic management choices for good touchdown pages and “save for later” communications.
Sparkfly added key positions throughout implementations, buyer success, technical help, and infrastructure groups in 2024, whereas sustaining 100% worker retention since September 2022. Wanting forward, the corporate will develop its improvement and product groups whereas enhancing its Supply Administration, Loyalty, Digital Pockets, and Middleware integrations.
About Sparkfly
Sparkfly is a retail expertise options firm. We assist revolutionary retailers and retailers like Bojangles, Texas Roadhouse, Lengthy John SIlver’s, First Watch, and Dave & Buster’s/Foremost Occasion unify visitor engagement applied sciences to create deeper and extra significant connections with company. Via technique and implementation of our platform, Sparkfly supplies actual time POS and digital ordering connectivity, provide administration, loyalty, digital provide and rewards wallets, and real-time seize of transactional knowledge. Join, innovate and develop with Sparkfly. Go to Sparkfly.com to be taught extra.
