Generate AI drafts with SupportAgent.ai
We just lately acquired SupportAgent.ai to carry the magic of AI-powered drafts to our clients. SupportAgent mechanically generates replies based mostly in your previous conversations and Docs content material, making a high-quality draft that’s able to assessment and ship. Quickly AI Drafts will likely be obtainable natively in Assist Scout. Within the meantime, you may enroll right here to see SupportAgent.ai in motion.
Keep within the stream and within the know with the up to date Shopify integration
Our Shopify integration simply obtained much more highly effective. No have to click on into Shopify to view order data or full day-to-day duties — now you are able to do all of it in Assist Scout. We’ve added order standing, receipts, monitoring data, and extra instantly within the sidebar. You can even course of cancellations and refunds instantly in Assist Scout. Join Shopify to get began. Already utilizing the combination? Re-authorize Shopify within the dialog sidebar to get the updates.
Carry Instagram DMs into your Inbox
Assist Scout’s new Instagram channel integration permits groups to handle and reply to Instagram direct messages instantly from their Inbox. In only a few minutes, you may join your online business’s Instagram account to Assist Scout and convey extra buyer conversations into one place. Try the setup information to get began.
Handle social channels on any plan
Prospects on all present plans now have entry to the Fb Messenger and Instagram channel integrations. Account homeowners and admins can join your organization’s social media accounts within the Inbox channel settings.
Do extra with AI Help
Polish and publish Docs articles
AI Help is now obtainable within the Docs editor, making it simpler than ever to publish high-quality assist content material. Use AI Help to develop fragmented ideas, repair wordiness, and examine for spelling errors, guaranteeing your articles are customer-ready very quickly. Simply spotlight some textual content, and click on the glint icon to get began.
Word: AI Help is obtainable on all present Plus and Professional plans. For added plan particulars, go to our pricing web page.
Ship quicker Dwell Chat responses
Guarantee well timed and constant replies with the facility of AI Help in Dwell Chat. Whether or not you’re tweaking tone or guaranteeing grammatical perfection, AI Help will help you ship the speedy assist clients anticipate. Spotlight some textual content, click on the glint icon, and provides it a attempt subsequent time you are in dwell chat!
Word: AI Help is obtainable on all present Plus and Professional plans. For added plan particulars, go to our pricing web page.
