We’re thrilled to announce that Assist Scout has acquired SupportAgent.ai, an AI-powered drafting software. With this acquisition, we’re proud to supply industry-leading performance to our prospects and set the stage for what’s to return in 2024.
Introducing AI Drafts
Constructed completely for Assist Scout prospects, SupportAgent robotically drafts replies to buyer messages that come into your Assist Scout inbox — the expertise is like leaping into the queue and having a head begin on each dialog. To generate replies true to your product and model, SupportAgent.ai learns from tons of or 1000’s of earlier conversations and Docs articles. Superior options like tag segmentation create even smarter AI drafts, letting you determine which conversations it ought to reference based mostly on Assist Scout tags.
Since its founding earlier this 12 months, SupportAgent has delivered super worth to many Assist Scout prospects, serving to them enhance decision instances by as a lot as 70%. Clients are seeing the influence throughout industries and crew sizes, utilizing AI Drafts to tug the correct product data out of documentation in seconds, reply to FAQs in a number of clicks, and get new crew members in control in weeks, not months. And naturally, they’ve extra time to spend taking good care of prospects who’ve extra advanced and distinctive instances.
Our personal crew is utilizing SupportAgent daily — letting it do the heavy lifting of compiling particulars from our assist articles — in order that our extremely expert buyer champions can deal with pulling in account-specific nuances and a human contact.
With the acquisition, we’re excited to carry these outcomes to much more prospects. Moreover, SupportAgent now comes with:
Finest in school help, 24/6.
Upgraded information safety, privateness, and compliance requirements.
Billing instantly from Assist Scout.
The way forward for AI and Assist Scout
AI has superb potential to make each Assist Scout person extra highly effective and efficient of their day-to-day work. We’re infinitely enthusiastic about that chance and are pursuing AI options with the identical customer-centricity we now have all the time delivered to our merchandise. You possibly can study extra about our perspective on AI right here.
This acquisition permits us to supply the magic of AI Drafts at this time. Quickly, AI-powered drafts might be accessible natively in Assist Scout — and we’re not stopping there. We’re dedicated to making sure the rising companies that decision Assist Scout residence have the instruments they should delight prospects within the new period of AI.
