Your contact web page isn’t the flashiest a part of your web site, however when your prospects need assistance, it turns into their lifeline.
Whether or not you promote software program, sneakers, or aircrafts, prospects will finally want to succeed in you. It might be a technical subject, a query about an order, or uncertainty in regards to the bundle that’s proper for them.
Regardless of the case, this typically neglected web page takes middle stage.
Right here’s how having a terrific contact web page can profit your small business:
It improves buyer expertise by making it simple to contact your organization.
It solves issues earlier than they escalate, particularly when it contains assist choices, hyperlinks to assist middle articles, and response instances.
It opens doorways to useful collaborations, from press requests to partnerships to new buyer relationships.
It reveals you’re legit. Nothing says “don’t interact” to prospects greater than an organization that hides tips on how to contact them.
Accomplished proper, a terrific contact web page may help increase conversion, enhance your customers’ experiences, and even win you new prospects.
We’ve rounded up some nice contact us web page examples from throughout the net under. We’ll dive into why every instance works and the good methods behind them with the intention to construct or stage up your personal model.
20 distinctive contact us web page examples
We’ve put collectively a listing of 20 distinctive contact web page examples with the intention to decide and select the concepts that work greatest for your small business.
1. Harvest
Harvest’s contact kind is clear and considerate. Customers can click on a button to decide on which product they need assistance with, then ship a message through a sophisticated, no-fuss kind.
Harvest additionally contains their deal with, assist electronic mail, social hyperlinks, gross sales contact information, and clear enterprise hours, all in a clear and interesting structure.
For further bonus factors, in addition they set expectations by stating they’ll reply inside a number of hours.
Clear structure, a number of contact choices, and clearly communicated expectations? Harvest reveals how a contact web page may be each easy and extremely efficient.
2. Adyen
If in case you have several types of prospects and it is advisable phase your contact data primarily based on their wants, you are able to do what Adyen does.
Nailing readability and value, their contact web page makes use of visible tiles, every tailor-made to completely different wants — from assist to gross sales to companions — making it simple for guests to search out the correct path.
It’s a wise combo of performance and friendliness, good for each new customers and long-time prospects.
3. Vivobarefoot
Whether or not they need dwell chat, electronic mail, WhatsApp, or a contact kind, Vivobarefoot’s a major instance of giving prospects their decide of assist channels.
What’s particularly good is how the web page is structured: As a substitute of main with contact strategies, customers first see assist middle matters and customary wants, like a sizing information and return information.
If they’ll’t discover what they want, they merely scroll right down to the contact part.
This technique is implausible, as a result of it ensures customers are offered with the chance to search out assist by self-service choices first, which reduces inbound buyer conversations for the assist crew. But it surely’s executed in a approach that doesn’t really feel thoughtless or unhelpful — Vivobarefoot offers simple paths for all buyer preferences.
4. Nike
Not each query wants a human reply. That’s why Nike’s contact part seems after a listing of widespread FAQs, a easy transfer that helps scale back assist load. When customers want direct contact, they supply key data — enterprise hours, cellphone quantity, and retailer locator — at a primary look
For a model that sells by bodily storefronts and ecommerce channels, it’s a major instance of masking all of the bases in a simple approach.
5. Spotify
Spotify’s contact web page places self-help entrance and middle, guiding customers to the neighborhood discussion board the place moderators and super-users typically soar in with fast, useful solutions.
But when that doesn’t reduce it, direct assist is clearly seen and solely a click on away. It’s a terrific instance of how self-service and human assist can seamlessly coexist in a single web page, giving customers flexibility with out sacrificing readability.
6. Revolut
Like their app, Revolut’s web page is about protecting issues easy. Their contact web page displays precisely what they’re: an app-first financial institution.
The first channel?
For sure, it’s in-app assist, the place their customers are. Nevertheless, understanding that issues occur and funds are a very delicate matter, they provide a devoted cellphone line for emergencies, however every part factors again to the app expertise. It’s an instance of a contact web page tailor-made to an app-first buyer base.
7. ClassPass
ClassPass follows a novel strategy in comparison with the earlier instance, opting to copy the texture of their in-app expertise proper within the browser.
Customers are inspired to log in for customized assist, and a chatbot is able to help 24/7 — no must obtain or open the app. It’s a wise option to meet customers the place they’re whereas protecting the expertise constant and intuitive.
Whereas there’s nonetheless a hyperlink to their assist middle within the footer, ClassPass can also be a novel instance of a model with a big information base that has opted for a chatbot-first strategy on their contact web page.
8. Airbus
As a world company large, Airbus operates throughout dozens of departments and regional places of work, so serving to customers discover the correct contact shortly is the highest precedence on their contact web page.
The web page makes use of visible tiles for key areas like media, profession, and provider inquiries, permitting guests to immediately navigate to essentially the most related part. Scroll down, and there’s extra: Contact data is organized by sub-department and area, making it simple to succeed in the correct crew with out the guesswork.
There’s even a brief FAQ part — in case you’re enthusiastic about shopping for a airplane or have an thought or invention, there’s even assist there for you.
9. Reserving.com
When it’s 11 p.m. and your lodge says you don’t have a reservation and they’re absolutely booked, what you want is a transparent contact web page highlighting the 24-hour assist line.
Reserving.com’s customer support web page delivers, specializing in giving visitors clear and straightforward methods to succeed in out for speedy assist, whether or not that’s messaging an agent, calling for pressing points, or contacting the property immediately.
Whereas there’s nonetheless a distinguished button to the assistance middle for self-service, you’ll discover it’s beneath the contact data. That is the other of what we noticed with Vivobarefoot above, and it highlights the significance of understanding your prospects and your services or products.
Reserving.com’s strategy reveals they’ve thoughtfully acknowledged that when their prospects need assistance, it’s typically pressing, and direct contact with a human might be vital.
10. Massimo Dutti
Massimo Dutti’s contact web page follows the identical minimalist and fashionable vibe the style model is understood for. Help is accessible through WhatsApp and dwell chat, all whereas clearly stating their enterprise hours. In addition they add direct entry to their assist middle, protecting issues neat and actionable.
The structure is clear, practical, and mobile-friendly, with a scannable QR code for fast WhatsApp entry.
11. Oura
A easy option to phase inbound inquiries is to observe Oura’s instance.
Wants are neatly cut up: Clients are guided to the assistance middle for assist, whereas enterprise, analysis, media, and partnership inquiries have their very own devoted request kind. Moreover that, the web page displays the model’s aesthetic with a clear and stylish design (and a tempting Store button, simply in case).
Oura additionally highlights their world presence with listed workplace places, giving a delicate nod to their credibility and attain. It’s easy, structured, and straightforward to navigate.
12. The Guardian
The Guardian’s contact web page makes use of guided steps to verify messages land with the correct crew. Customers choose a subject, reply a number of fast questions, and are routed accordingly, serving to them get the solutions they want extra shortly.
It’s a terrific instance of how considerate kind design can streamline assist and routing. Whereas many manufacturers are utilizing chatbots and AI to assemble this data in a extra conversational method, this segmented kind doubtless leaves even much less room for error.
13. Boody
Typically, all you want is a trusty kind. Boody retains issues easy and clear by letting customers contact them by a kind, which captures the important data with out overwhelming prospects.
However the issues which are actually nice about Boody’s contact web page are the issues that encompass the shape. On the high, there are fast entry buttons for his or her most typical requests and for participating and educating prospects.
On the backside, there’s an opt-in for a 15% low cost for brand new prospects, incentivizing guests to attempt Boody out.
It’s a terrific instance of a contact web page that does much more than supply contact data.
14. Ten Thousand
4 distinguished buttons lead Ten Thousand’s customers immediately to talk assist, the assistance middle, order monitoring, or the client assist crew — no scrolling, no fluff, no confusion.
Paired with an expandable FAQ part that hyperlinks out to sources like their assist middle, this structure makes it simple for purchasers to get what they want quick, whether or not they’re shopping from their cellphone or their laptop computer.
15. IKEA
IKEA’s web site is understood for being human-friendly and straightforward to navigate, and their contact web page follows the identical philosophy. The web page blends self-service and direct assist effortlessly. FAQs and customary matters are featured proper on the high, serving to customers shortly discover solutions on their very own.
For human assist, two clear choices are offered: name the assist crew (with enterprise hours listed) or chat with a clearly-labeled chatbot (with the likelihood to connect with an actual particular person throughout working hours).
It’s approachable, informative, and designed to get customers the assistance they want with the identical ease as putting a web based order.
16. Bugaboo
Two issues are distinctive about Bugaboo’s contact web page.
First, they offer Instagram and Fb a distinguished place on the web page. That’s not quite common, nevertheless it’s a transparent nod to the place their viewers is most lively.
Second, Bugaboo embeds a fast suggestions device on the backside of the web page, signaling that they care about bettering the assist expertise. That type of direct ask for suggestions is one thing we haven’t seen on many contact pages, and it’s a terrific thought for manufacturers seeking to enhance suggestions loops with prospects.
17. 15Five
15Five’s contact web page makes contacting the corporate simply accessible, no matter what customers want. Customers can simply attain out to billing, assist, or gross sales with clear hyperlinks, enterprise hours, and a said 48-hour response window.
This web page additionally directs customers to their buyer success middle for self-service, highlighting the worth by mentioning sources like a walkthrough, greatest practices, and extra. It’s so simple as may be to navigate and discover what you want, making for a terrific expertise.
18. Patagonia
Patagonia’s European contact web page is an unimaginable instance of multilingual assist.
It clearly lists out obtainable languages prospects can get assist in and when dwell assist is accessible. Even higher, the listed cellphone quantity updates robotically primarily based on a customer’s nation. Whether or not you’re in Eire, Germany, or Italy, you’ll all the time see the correct quantity to get the assist you want. This considerate contact helps customers really feel snug and assured from the beginning, understanding precisely how they’ll talk.
In addition they set expectations upfront by stating their typical response time to electronic mail inquiries (24-48 hours) and acknowledging potential delays — a small element that goes a good distance in constructing belief and transparency.
To high it off, Patagonia features a sidebar for simple navigation and a well-organized FAQ part that provides worth with out overwhelming the web page, making the general expertise each informative and user-friendly.
19. Atlassian
A contact web page for a world firm with over a dozen merchandise isn’t a straightforward factor to construct, however Atlassian pulls it off effectively. Fairly than funneling each query right into a single inbox, Atlassian offers customers direct traces to the correct groups from the beginning.
Want tech assist? Billing assist? Pre-sales recommendation? They’ve obtained devoted sections for all of it, every with a transparent description, helpful hyperlinks to related sources, and tailor-made contact choices.
They’ve even included an choice to ship suggestions to the CEO — a considerate choice that stands out from the pack.
20. Goal
Goal’s contact web page begins by narrowing down buyer points with massive, clear choices. Relying on the choice they choose, they’re given content material from their assist middle or two clear assist paths: begin a dwell chat or name a assist agent immediately.
This two-option structure retains issues easy and accessible. Pleasant icons and easy language reinforce the model’s approachable, customer-first really feel.
Observe these greatest practices to create the proper contact web page
Primarily based on the examples we’ve shared, listed here are some greatest practices you’ll be able to observe to construct a high-performing, user-friendly contact web page — one that truly will get used and improves your buyer expertise.
Guarantee all related contact information is included
Your contact web page shouldn’t cease at a primary kind. Use it to obviously checklist each approach somebody can attain you, whether or not that’s through cellphone, chat assist, social media, and even at a bodily retailer.
Giving folks choices lets them join with you in the best way that’s most snug for them.
Add hyperlinks to your Assist Middle
Not everybody who lands in your contact web page wants to talk to a human. Many are simply searching for fast solutions.
Linking to your assist middle or information base offers customers the possibility to self-serve, which helps scale back the variety of assist tickets touchdown in your inbox.
Whether or not you must make your assist middle the point of interest or a secondary choice in your contact web page is determined by your prospects and your product. For emergency conditions (like Reserving.com), lead with dwell assist. For an ecommerce or B2B model, main together with your assist middle in all probability makes extra sense.
Ship a affirmation electronic mail
There’s nothing extra discouraging than sending a message and listening to…nothing.
When a person opts to succeed in out through your contact web page, allow them to know you’ve heard them by automating a fast affirmation electronic mail (bonus factors in case you point out how lengthy it normally takes to get again to them). It’s a small contact level that gives an enormous reassurance that their message was routed accurately, and it’ll scale back the chance they’ll observe up with duplicate messages.
Hold it on model
Simply because it’s practical, it doesn’t should be boring.
Your contact web page remains to be a part of your model expertise, so make sure you deal with it that approach. Use constant visuals, tone of voice, and messaging so your customers know who you might be, even after they’re simply wanting up your cellphone quantity.
Don’t overcomplicate the shape
When somebody wants assist, generally much less is extra. It’s typically greatest to take a minimal viable strategy in your contact types. Solely ask for what you really want to assist the client, and make it simple to add attachments or choose related classes.
Route inquiries by matter
Use dropdowns, filters, or visible tiles to information customers to the correct matters or crew primarily based on their wants (e.g., billing, technical assist, or media inquiries). This makes it simpler to route requests to the correct crew, which implies you’ll be capable to present quicker responses to your prospects.
Your contact web page is among the most necessary pages in your web site, as a result of it’s the place your prospects go after they need assistance. Don’t let it really feel like an afterthought. Spend a while on it and be considerate when constructing it out, and your prospects will thanks (presumably even with fewer assist tickets).
