At this yr’s keynote, Manhattan Associates outlined its present strategic path, underscoring platform unification, AI integration, and management transition. The shows offered a transparent account of the corporate’s continued funding in product growth and operational capabilities, alongside sensible use instances from buyer deployments.
Management Transition and Strategic Continuity
Eddie Capel, Chairman of the Board opened the occasion by reaffirming Manhattan Associates’ ongoing deal with innovation, partnership, and flexibility. His feedback mirrored a long-term orientation: expertise and technique are anticipated to evolve in parallel with shifts within the international provide chain surroundings. Capel’s remarks highlighted the necessity for organizations to stay operationally synchronized—throughout methods, companions, and features.
He emphasised that instruments should converse the identical language to assist environment friendly, clever operations. Capel additionally referenced the rising significance of modular, interoperable methods and the corporate’s work to scale back friction throughout provide chain processes. His introduction of Eric Clark because the incoming President and CEO framed the management change as an extension of Manhattan’s present trajectory moderately than a pivot.
Eric Clark: Emphasis on Folks, Platform, and Market Responsiveness
Eric Clark, President & CEO opened by acknowledging the legacy of the group and thanking Eddie Capel and the broader workforce for his or her assist. He defined that his choice to hitch Manhattan was formed by three essential elements: the standard and depth of the workforce, the tempo of platform innovation, and the resilience of the client neighborhood. In his view, these parts kind the muse for long-term operational and industrial success.
Clark cited the Manhattan Energetic Platform as a differentiated asset within the enterprise expertise market. Constructed as a unified suite moderately than built-in level options, the platform contains end-to-end performance throughout provide chain execution, commerce, and planning. He burdened the strategic benefit of managing all features on a single codebase, which permits for sooner updates, stronger information integration, and lowered implementation complexity.
Latest examples included the rollout of a brand new stock planning software and the introduction of a hybrid AI-powered demand forecasting engine. Clark famous that these developments have been designed to satisfy rising buyer wants, notably in markets experiencing unpredictable demand and stock constraints.
He additionally launched the corporate’s new agentic AI technique—referring to clever software program brokers that may make autonomous choices and handle particular operational duties. In keeping with Clark, these brokers are being deployed to scale back guide intervention and allow extra adaptive, responsive methods in real-time environments.
Brian Kinsella: Sensible Utility of Platform Unification
Brian Kinsella, Senior Vice President, Product Administration, centered on the measurable outcomes related to unified purposes. He reported that over 25 prospects are at the moment transferring towards unified provide chain execution—leveraging constant information fashions, processes, and system behaviors throughout distribution, transportation, and success features.
Kinsella detailed current performance developed to assist these objectives. Examples included dynamic trailer door assignments, cargo planning enhancements, drag-and-drop yard visualization instruments, and built-in labor planning modules. Every function was tied to a bigger purpose: eradicating operational silos and enabling system-wide coordination.
He launched a brand new resolution referred to as Enterprise Promise and Fulfill, constructed to handle enterprise-wide stock visibility and order success orchestration. Not like conventional order administration methods, this software incorporates reside information from throughout the community and helps multi-node order allocation and dynamic lead time calculation.
Kinsella additionally burdened that unification just isn’t solely a design purpose however a sensible enabler of velocity, accuracy, and effectivity for purchasers searching for to simplify multi-system architectures.
Sanjeev Siotia: AI Brokers and System Structure
Sanjeev Siotia, Govt Vice President & CTO, offered a technical replace on the Manhattan Energetic Platform. He defined how the corporate’s API-first, microservices-based structure serves as the premise for present and future enhancements. Every service operates independently whereas integrating seamlessly, permitting for extra resilient deployments and simpler scaling.
Siotia launched the idea of agentic AI in higher element. These brokers are software program entities powered by massive language fashions, able to coordinating duties, making choices, and adapting in actual time based mostly on context. This functionality marks a shift from conventional rule-based methods to extra versatile, learning-based automation.
He provided particular examples, together with a labor optimization agent designed to watch warehouse workflows and regulate assignments dynamically. These brokers are already in manufacturing, contributing to operational job administration and responding to hundreds of person queries.
To assist broader adoption, Siotia introduced the launch of Agent Foundry—a toolkit for purchasers to create and deploy their very own AI brokers. He additionally famous a strategic collaboration with Google to assist interoperability between Manhattan’s AI brokers and exterior platforms, guaranteeing prospects can lengthen capabilities as wanted.
Buyer Case Examine: Duluth Buying and selling Firm
AJ Sutera, Senior Vice President, Chief Know-how & Logistics, of Duluth Buying and selling Firm, offered a buyer case examine highlighting the retailer’s digital transformation over the previous a number of years. He outlined the corporate’s strategy to rethinking success, digital technique, and 
channel operations, notably as a part of a serious warehouse automation funding.
Sutera described a $60 million undertaking to construct an automatic success middle in Adairsville, Georgia, launched in September 2023. The initiative was supported by companions together with Manhattan Associates, Summit Advisory Companies, and others. In keeping with Sutera, the power has improved operational metrics associated to order accuracy, success velocity, and labor effectivity.
His remarks centered on change administration as a lot as expertise—emphasizing the necessity for brand spanking new expertise, clearer roles, and accountability throughout groups in the course of the transformation course of. He credited robust partnerships and coordinated execution as key elements within the undertaking’s success.
Ann Ruckstuhl: Platform Availability and Ecosystem Partnerships
Ann Ruckstuhl, Senior Vice President & CMO, concluded the session by discussing Manhattan’s go-to-market ecosystem. She confirmed that Manhattan Energetic Options at the moment are listed on the Google Cloud Market, rising availability and simplifying entry for enterprise consumers.
Ruckstuhl mentioned the corporate’s companion technique, together with collaboration with Shopify and Google to develop AI-enabled resolution supply. These partnerships are meant to assist extra versatile deployment choices and assist prospects construct built-in commerce experiences.
She inspired attendees to discover present capabilities by way of the Unity Pavilion and hands-on demonstrations, which included AI agent use instances, platform configurability, and roundtable discussions on sector-specific purposes.
Manhattan Associates used the keynote to speak its continued funding in unified system design, AI performance, and buyer enablement. The management transition from Eddie Capel to Eric Clark was framed as a handoff aligned with the corporate’s current path.
With reside deployments of unified purposes, sensible AI brokers in use, and new instruments for customer-led growth, the corporate is positioning itself for scalable execution throughout advanced provide chain environments. The main target stays on lowering system fragmentation, simplifying operations, and enhancing enterprise responsiveness in a dynamic international market.
