Welcome to Assist Scout’s launch notes! This quarter we launched AI Help, further Beacon configurations, made it attainable to register with Google, and extra. Learn on to study what’s new in Assist Scout!
Meet your new private editor—AI Help.
With the clicking of a button, AI Help could make textual content longer or shorter, change the tone, and repair spelling and grammar errors. Plus, it may possibly translate your textual content into over a dozen languages. AI Help is out there on all Assist Scout plans and can be utilized in your inbox conversations and Messages textual content. Learn extra about AI Help right here.
AI Help is out there within the new editor expertise. Should you aren’t utilizing the brand new editor, decide in utilizing the “Strive the brand new editor” hyperlink within the higher right-hand nook of your subsequent reply.
New methods to regulate the place of your Beacon
Beforehand, you had two visible placement choices for Beacon on any web page of your web site or app: backside left or backside proper.
Now, with our JavaScript API, you’ll be able to place a Beacon anyplace in your display screen. We have now the main points on the right way to configure it right here, and you may check the brand new Beacon placement technique on this sandbox.
Log in sooner utilizing Google
Uninterested in typing in your username and password each time you log in to Assist Scout? If the e-mail handle you employ in Assist Scout is linked to a Google account, now you can log in utilizing the “Check in with Google” button.
You’ll be requested to confirm your Assist Scout account the primary time you do this. Give it a strive right this moment.
Messenger has moved to the Inbox Settings web page
Prior to now, connecting your Messenger account to Assist Scout was completed by way of the Handle > Apps listing itemizing. Now, you’ll be able to allow, authorize, and assign your Fb Pages to a Assist Scout mailbox immediately in your Inbox Settings web page.
Coming quickly: Up to date Shopify integration
We’re making it simpler for ecommerce manufacturers to entry Shopify information and take actions immediately in Assist Scout.
Updates to our Shopify integration embody detailed order data immediately within the sidebar of a dialog. And with Shopify actions, you’ll refund and cancel an order immediately in Assist Scout.
