Whenever you solely have a handful of incessantly requested questions (FAQs) that you just need to present solutions to, you don’t want FAQ software program. A easy web page in your present content material administration system — or a textual content doc in your organization’s shared drive — is probably going ok.
However as your small business grows, so will your want to offer clients and staff with simply accessible self-service documentation. Not solely will it prevent from answering the identical questions repeatedly, but it surely’s additionally a greater expertise for the recipient of the knowledge. As an alternative of getting to attend round for a reply, they’ll get a solution immediately and transfer on with their day.
FAQ software program makes it simple to create a fantastic self-service expertise. It offers you options that provide help to publish the knowledge you have to share whereas giving your clients or staff instruments that make that data simple for them to search out.
Overview of the very best FAQ software program
Get a fast abstract of our picks for the very best FAQ software program under. In order for you extra details about any of the instruments, we share our detailed evaluations of every platform later on this article.
Assist Scout is greatest for buyer assist groups that need to mix a information base and assist desk in a single platform. It gives Docs for constructing assist facilities, Beacon for AI-powered assist, and a shared inbox for managing electronic mail, chat, and social queries.
Slite is right for inner information sharing throughout groups and initiatives. It stands out for its verification function that ensures content material stays present and for its AI search assistant, Tremendous, which finds data throughout a number of office instruments.
Document360 is greatest for groups that want a scalable FAQ resolution. It combines superior publishing workflows, AI-driven content material creation, and interactive media instruments to assist groups produce skilled, easy-to-navigate documentation.
HelpSite is greatest for small companies on the lookout for a easy, free FAQ resolution. It permits as much as 25 articles on a customized area and contains good search and primary AI-assisted article drafting.
Brainfish is nice for small groups or startups that need to automate FAQ creation. It makes use of AI to establish, write, and replace information base articles based mostly on linked programs, protecting your documentation present robotically.
BetterDocs is ideal for WordPress customers who need to construct a assist middle inside their present CMS. It gives templates, analytics, a chatbot, and AI-assisted article writing to streamline each content material creation and buyer self-service.
AnswerHub is greatest for firms that depend on Slack for communication. It makes use of AI to reply worker questions straight in Slack, learns from inner specialists, and builds a rising inner information base over time.
Good Wiki is designed for firms that use Microsoft Groups as their workspace. It combines a searchable information base and chatbot inside Groups with reporting that highlights lacking or outdated information.
What’s FAQ software program?
FAQ software program, additionally generally known as information base software program, is a instrument that makes it simple to create, manage, handle, and publish solutions to widespread questions, product tutorials, how-to guides, and extra. It’s used to allow self-service for patrons or staff, permitting them to search out the knowledge they’re on the lookout for immediately.
The advantages of utilizing FAQ software program
The 2 core advantages of FAQ software program are quicker solutions and fewer questions.
FAQ software program lets clients and staff discover the solutions they want on their very own. They don’t have to attend for somebody to answer; they merely discover the reply they want and get again to no matter they had been doing earlier than they bumped into a difficulty. It’s a significantly better expertise than being unable to proceed since you’re ready on a reply.
As a result of staff and clients can discover the solutions they want on their very own, your HR and buyer assist groups don’t must reply as many questions. This lowers your assist prices and frees your group as much as concentrate on extra advanced issues and strategic priorities (i.e., extra fascinating work).
Key options to search for in FAQ software program
The best options to search for in FAQ software program rely in your particular state of affairs: who you’re supporting, how huge your group is, how briskly you intend to develop, and the way a lot documentation you have already got. With that mentioned, there are a number of must-have options that each group wants:
Easy doc creation: Until you’re on the lookout for FAQ software program in your technical group, you seemingly gained’t need your documentarians to must be taught HTML, Markdown, or CSS to publish FAQ content material. Search for instruments that make content material creation simple with a WYSIWYG editor and pre-built design templates.
Integrations along with your present programs: Integrations with different instruments the place information is saved and shared — reminiscent of your assist desk, HRMS, and cloud storage system — make it simpler to gather information throughout platforms, and integrations with the instruments your group already has open all day make it simple to search out data immediately.
Nice search performance: This could possibly be so simple as a search function that populates related paperwork or as advanced as a chatbot that scours all related documentation throughout all your linked platforms to offer solutions in pure language. If individuals can’t discover what they want shortly and simply, they’ll attain out to an individual as a substitute.
Customization choices: For customer-facing assist facilities particularly, you’ll positively need to publish your FAQs by yourself branded area. You might also need to have the ability to alter the design to make it match your organization’s model.
Accessibility: Your assist middle ought to work the place individuals will most probably entry it. That may imply that the design adjusts to work on desktop and cellular units, that you may embed it onto your web site or in your product, or that individuals can entry your FAQs in different programs they use repeatedly like Slack or Microsoft Groups.
The 8 greatest FAQ software program in 2025
Beneath, you’ll discover our high picks for the very best FAQ software program in 2025. We’ve highlighted choices which are designed for groups which are simply getting began with information administration and with a concentrate on programs which are easy to implement, simple to make use of, and have options to make gathering and sharing data easy.
1. Assist Scout – Greatest mixed FAQ and assist desk software program
Assist Scout offers you the instruments you have to ship each self-service and customized buyer assist in a single simple to make use of and reasonably priced platform. With Docs — Assist Scout’s information base builder — you possibly can create FAQs, manage them into collections and classes, and publish a whole assist middle that your clients can reference 24/7.
Docs additionally works seamlessly with Assist Scout’s shared inbox — which lets your group collaborate on answering questions obtained through electronic mail, stay chat, and social media — and its messaging widget, Beacon, which helps you to use AI to reply clients’ questions robotically.
Construct a assist middle with Docs
Docs permits you to create a customizable assist middle in your clients — no coding vital. Writer articles utilizing a easy WYSIWYG editor, add media like movies and pictures, and manage your documentation into collections and classes.
All Docs websites have built-in search performance, making it simple for patrons to search out what they’re on the lookout for. You may also specify title tags and meta descriptions for articles so clients can discover them utilizing search engines like google and yahoo like Google and Bing.
Lastly, Docs-specific stories provide help to perceive how your FAQs are performing. You may acquire satisfaction scores on articles to get suggestions on what’s and isn’t useful, see how typically every of your articles are seen, and browse an inventory of phrases that clients seek for most frequently to establish new articles you have to create.
Reply buyer questions immediately in Beacon
Beacon is Assist Scout’s stay chat and messaging widget. It may be embedded in your web site or within your product to offer stay chat assist, acquire suggestions from clients, or ship proactive messages to advertise new merchandise or provide help.
Prospects also can search your information base straight inside Beacon. This implies they don’t must cease what they’re doing to go to your information base to seek for assist; they’ll merely open a Beacon up within your product to seek for and think about your assist articles there.
Your information base articles are additionally used to energy AI Solutions, Assist Scout’s AI chatbot. Out there to clients by way of Beacon, AI Solutions lets clients ask questions naturally and get again conversational solutions shaped from the knowledge in your information base and every other web site you add as a supply.
Reply to assist requests shortly
When clients do write in to ask for assist as a substitute of self-serving, your information base also can assist your assist group reply extra shortly. Seek for information base articles straight inside the shared inbox interface, and insert them into replies in simply a few clicks to level customers to prewritten directions as a substitute of getting to sort all of them out.
For easy FAQs that don’t want a full information base article, it’s also possible to use Assist Scout’s saved replies. It permits you to create canned responses to questions you’re requested incessantly which your group can insert into replies in seconds.
Pricing
Free plan and trial out there. View Assist Scout’s present pricing.
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2. Slite – Greatest FAQ software program for sharing inner information
Slite is a good, easy-to-use possibility for inner information administration. It permits you to create articles and manage them in no matter approach makes probably the most sense in your firm — by subject, group, undertaking, and many others. — and it comes with plenty of pre-built templates you need to use to get began shortly.
When creating a brand new article in Slite, you possibly can “confirm” that article for a selected period of time that you choose. This exhibits readers a “verified” indicator that provides them confidence that the reply is updated and correct, and it additionally reminds the writer of the article to revisit it as soon as the verification expires. It’s a fantastic methodology for guaranteeing your information base stays updated.
Customers can file stories to let you understand after they couldn’t discover the knowledge they had been on the lookout for (which embody data on what they had been looking for) or after they discover inaccurate data within the system. When doc house owners go away the corporate, you possibly can switch their possession to another person on the group so verification notifications aren’t misplaced within the ether.
Slite additionally gives an AI search assistant known as Tremendous that can be utilized to seek for data throughout a number of instruments in your instrument stack, together with Slack, Linear, Google Drive, and Jira. It acts as a chatbot in any of the instruments you combine it with to offer staff with on the spot solutions, and it will probably additionally robotically compile updates based mostly on the knowledge it has entry to.
Pricing
Free trial out there. View Slite’s present pricing.
3. Document360 – Greatest standalone FAQ software program
Document360 is a standalone FAQ platform that can be utilized to create a personal, internal-facing information base or a public, customer-facing assist middle. It’s one of the sturdy merchandise on this listing, making it a superb possibility for groups which are getting ready to scale quickly and need to create the documentation they’ll must make the method as clean as attainable.
Two distinctive options you’ll discover in Document360 are Portal and Floik AI Seize. Portal permits you to arrange advanced publishing workflows that guarantee all content material is reviewed by the appropriate individuals earlier than it goes stay. Floik AI Seize permits you to seize screenshots, report movies, and even construct interactive demos that may be inserted into your documentation.
You may also construct determination bushes that clients/staff can use as a substitute of looking. It asks questions in regards to the issues individuals are making an attempt to resolve and makes use of their solutions to level them to the appropriate documentation. Lastly, its AI assistant can be utilized to reply questions robotically or draft new articles from both a immediate or a textual content, audio, or video file.
If you happen to’re already utilizing Zendesk, Intercom, or Freshdesk as a assist desk however aren’t thrilled with their information base options, Document360 is an efficient different to think about. It integrates with all three of these merchandise to allow you to do issues like search your Document360 articles inside your assist desk and insert both hyperlinks or total articles into replies.
Pricing
Free trial out there. Contact Document360 for pricing.
4. HelpSite – Greatest free FAQ software program
HelpSite is nice for small companies on a price range which are simply on the lookout for a easy instrument for making a handful of external-facing assist docs. On its free plan, one group member can publish as much as 25 articles to 1 website. Moreover, you possibly can publish your assist middle by yourself customized area; most different free FAQ merchandise lock utilizing a customized area behind paid plans.
It’s value noting that you may’t create non-public websites (typically used for inner information bases) on the free plan, so it’s actually solely a superb possibility for making a public assist middle. With that mentioned, HelpSite’s premium plan that features non-public information bases, as much as 2,500 articles, and as much as 50 group members continues to be a extremely reasonably priced possibility for creating an inner information base.
The options you get on HelpSite’s free plan are pretty primary, which is ideal if easy is what you’re on the lookout for. You may add your emblem, customise your colours, and select what area to publish on. A built-in good search perform helps clients discover what they’re on the lookout for shortly by displaying really helpful articles as they sort.
HelpSite additionally has one AI function that can write a draft article for you based mostly on a title and an elective define. Nevertheless, the function solely makes use of ChatGPT to create the article — it’s not educated in your present assist content material or any assist requests you’ve obtained — so in case you don’t have any data already printed on the subject you’re writing about, it in all probability gained’t be very useful.
Pricing
Free plan and trial out there. View HelpSite’s present pricing.
5. Brainfish – Greatest for creating FAQ pages robotically
Brainfish is an AI-powered information base that may do the entire work of making a information base for you. It’s a fantastic possibility for startups with small assist groups that don’t have time to reply clients’ questions and write information base articles.
Brainfish connects to programs like your product, your assist desk software program, and your web site to establish the matters you have to cowl. If it notices that customers are having points — struggling to determine what to do within your product or sending in requests for assist — it would use data from all your linked programs to create a information base article robotically.
Along with creating new assist middle articles, Brainfish can even hold your information base up to date over time. For instance, it will probably detect whenever you’ve added a brand new function, establish present articles the place data must be added about that new function, after which replace the articles for you, placing your information base upkeep on autopilot.
As soon as your information base is ready up and accommodates some articles, Brainfish can be utilized as a chatbot by your clients. It is going to reply their questions in actual time utilizing the knowledge you’ve made out there to it, and it will probably additionally proactively suggest assist middle articles to clients when it believes they is likely to be struggling to finish a job.
Pricing
No free trial supplied. View Brainfish’s present pricing.
6. BetterDocs – Greatest FAQ software program for WordPress
If your small business’s web site is constructed on WordPress, BetterDoc is an efficient possibility that allows you to construct a assist middle with out having to onboard a separate CMS. You merely set up the plugin, then construct your information base straight in WordPress.
BetterDocs gives a lot of totally different options to deal with totally different wants. Construct easy FAQ pages, create a extra in-depth information base with articles sorted into classes, and launch a assist widget that lets guests search your information base from any web page of your web site. Constructed-in templates and drag-and-drop design parts make it simple to make your information base look good with out requiring any coding.
Analytics present you the way typically your articles are being seen, if clients had been glad or not with the content material in your articles, and what number of searches did or didn’t produce outcomes. You may also assessment your most typical search phrases to establish content material gaps that should be crammed.
So far as AI options go, BetterDocs gives each a chatbot and an article author. The chatbot makes use of the content material out of your web site (which incorporates your information base since they’re each on the identical website) to reply clients’ questions immediately. The article author integrates with OpenAI to allow you to create new content material by inputting a title, a number of key phrases, and a immediate.
Pricing
No free trial supplied. View BetterDocs’ present pricing.
7. AnswerHub – Greatest inner FAQ software program for groups that stay in Slack
AnswerHub is a good possibility for firms whose staff have Slack open all day day by day. You merely set up the plugin in your organization Slack, add any paperwork you need it to make use of as reference materials, then let your teammates know that as a substitute of DMing others after they’re on the lookout for firm information, they’ll ask AnswerHub as a substitute.
Initially, you possibly can inform AnswerHub to coach on any web site you specify, FAQs you’ve already created, or recordsdata you add. Nevertheless, it will probably additionally develop its information over time by requesting solutions from specialists at your organization and saving that information to be used sooner or later.
For instance, say somebody has a query about expense reimbursements that you haven’t any present documentation on. AnswerHub will notify you that it obtained a query it couldn’t reply. You may tag the one who is aware of the reply, they’ll present the appropriate reply to AnswerHub, after which AnswerHub saves that data for future use.
Workers can get assist from AnswerHub by utilizing an /ask command, DMing AnswerHub straight, or @ mentioning it in any DM or channel — or you possibly can arrange a particular AnswerHub channel in case you choose to direct staff to a central place the place they’ll discover solutions to their questions.
Pricing
Free plan and trial out there. View AnswerHub’s present pricing.
8. Good Wiki – Greatest FAQ software program for Microsoft Groups
In case your coworkers stay in Microsoft Groups as a substitute of Slack, Good Wiki is an efficient different to AnswerHub to think about. Like AnswerHub with Slack, Good Wiki acts as a chatbot inside Groups that makes use of recordsdata you’ve uploaded, imported from OneDrive or SharePoint, or created in Good Wiki itself to reply questions requested by your teammates.
Nevertheless, there are a number of key variations between the 2 merchandise.
First, whereas AnswerHub solely makes information out there by way of its chatbot, Good Wiki makes it out there by way of a chatbot and allows you to create a information base. Your information base seems in a separate tab inside Groups, and articles might be sorted into classes. Its reply bot can even cite associated information base articles when answering questions in case individuals need to get extra data.
Second, the place AnswerHub permits you to ask specialists for solutions to questions after which retains that data when answering future questions, Good Wiki requires you to create new articles for brand new data. Nevertheless, it does give you a weekly report exhibiting information that’s lacking or outdated so that you get a fast guidelines of modifications that should be made.
Lastly, you possibly can’t DM, @point out, or add Good Wiki’s reply bot to a channel in Groups. Nevertheless, you possibly can pin it to Groups so it’s simply accessible when coworkers have questions.
Pricing
No free trial supplied. View Good Wiki’s present pricing.
Choosing the proper FAQ software program in your firm
One of the best FAQ software program in your firm will depend upon quite a lot of components, together with how sturdy of a system you’re making an attempt to create, what instruments you’re already utilizing, and whether or not you’re making a information base in your coworkers or in your clients.
For a customer-facing information base, HelpSite is an easy possibility in case you want one thing that’s free; Document360 is a strong possibility if you have already got a assist desk that you just like; Assist Scout is ideal if you wish to consolidate all your buyer assist instruments right into a single platform.
If you wish to create information content material robotically, Brainfish is an efficient possibility for a customer-facing information base; AnswerHub is a good possibility for an inner information base in case your group makes use of Slack.
If you happen to’re on the lookout for an internal-only information base, Slite and Document360 are good standalone instruments; AnswerHub and Good Wiki work inside the programs your group already makes use of.
If you happen to’re on the lookout for a information base that works along with your present programs, BetterDocs is nice for creating an exterior information base on WordPress; AnswerHub is nice for creating an inner information base in Slack; Good Wiki is, properly, good for creating an inner information base in Microsoft Groups.
When you’ve narrowed down the choices to some you need to dig into extra deeply, begin a trial of every platform or request a demo to verify it’s going to do precisely what you want it to do. Lastly, take into account submitting a assist request to the suppliers you’re contemplating to just be sure you also can get assist whenever you want it.
