At this time we’re excited to introduce Inbox 2 — our new, extra centered workspace that helps you delight extra clients in much less time. Inbox 2 provides you entry to:
New options and performance: We’ve added a ton of latest options, supplying you with an expanded set of AI performance, improved filtering and group, and larger management over what you see and ship.
An easier, extra fashionable UI: Our design staff crafted an expertise that’s extra customizable, extra accessible, and simpler to navigate.
A stronger, extra highly effective basis: Inbox 2 is constructed on a contemporary codebase that permits us to ship updates and empowers you to construct integrations sooner than ever.
We’ve supplied Inbox 2 on an opt-in foundation since late final yr, and we are going to start rolling out this variation extra broadly to clients beginning October thirtieth, 2024.
What’s new in Inbox 2
Filter and group conversations
Now you possibly can keep organized with views. Group by channels, tags, standing, assignee, e mail topic, date created, ready since, e mail, and customized fields (accessible on Plus and Professional plans).
Minimize down response occasions with AI
We’ve introduced the ability of AI into Assist Scout. Summarize lengthy threads, tighten up replies, translate, and even create a first draft, all with a click on.
Snooze conversations or ship replies later
Get higher management over what you see and ship. Snooze allows you to quickly disguise conversations till you are prepared to handle them and ship later permits you to schedule replies to exit at a selected date and time.
Compose sooner replies
We’ve reimagined the reply editor to align with the occasions. We changed the toolbar with a shortcut menu you entry with the slash (/) key, permitting you to insert hyperlinks, search via docs, add attachments, and a lot extra, all with out taking your fingers off the keyboard.
Textual content formatting is quicker too — you need to use Markdown parts or spotlight textual content to disclose formatting choices. One of many staff’s favourite Markdown hacks is the emoji picker, the place typing a colon (:) brings up an emoji checklist 🎉.
Unlock mouse-free navigation
Press Cmd+Okay (or Ctrl+Okay on Home windows) to shortly execute actions inside your inbox. This characteristic saves you time and clicks so you possibly can deal with duties extra effectively. Plus, kind “confetti,” and also you’ll get somewhat deal with!
Making the swap
We all know change may be difficult. For individuals who love the product as-is, we advocate giving your self time to discover the brand new structure. It would take a day or two to regulate, however as soon as of us get acquainted, they’ve reported that Inbox 2 helps them focus and get extra accomplished.
I’ve been utilizing Inbox 2 for a couple of weeks now and I actually like the brand new structure. It took some time to get used to, however now I’d not wish to swap again to the previous Mailbox.
Wolfgang Kölbl
Associate at Taikala
Probably the most disruptive replace you’ll discover is probably going the thread order — the oldest messages are on the prime, and the latest are on the backside. Although it might take some getting used to in Assist Scout, you’ve in all probability seen the “latest on the backside” order in different help, e mail, chat and social merchandise, together with apps like Gmail and SMS. This variation additionally ensures that each channel inside Assist Scout — e mail, social, chat, and telephone — has a uniform expertise.
I made a decision to spend my complete day in Inbox 2, simply to see the way it felt. After a couple of hours, the ‘flip’ of the messages from prime to backside was not a overseas idea however a a lot welcomed change. By the tip of my day, I felt absolutely comfy. I’ll be sharing this with my staff tomorrow and might be encouraging them to embrace it fairly than assume ‘gimme my previous Assist Scout.
Jen Wagner
Supervisor of Buyer Assist at Trakstar
Prepared to affix the 1000’s of Assist Scout clients in Inbox 2? In one click on, you can begin working in Inbox 2 immediately. Need somewhat extra assist? Be a part of a category, the place a member of our help staff will stroll you thru the brand new expertise and share professional recommendations on a few of their favourite options.
Inbox 2 paves the best way for all of the thrilling issues we have now in retailer. We are able to’t wait to see the way it helps you ship even higher help to your clients.
