What if the key to progressing your profession in buyer help was so simple as making your work seen? On this first episode of season 3 of The Supportive Podcast, Assist Scout’s personal Kristi Thompson shares how a number of bullet factors and a few telephone calls ultimately changed into a model new position being created for her.
Subscribe to The Supportive in your podcast participant (or through Spotify and Apple Podcasts), or watch the total episode under. Each episode this season can even be on video, so please subscribe to the Assist Scout Youtube channel for notifications if you happen to favor that mode.
On this episode, you’ll uncover how small, constant acts — so simple as quarterly bullet-point updates — can change the best way management perceives your work and enable you advocate for buyer wants, whereas additionally constructing your private influence and visibility.
Some key moments
(00:00) Transitioning to a buyer success position
(05:32) Firm-wide collaboration on buyer help
(07:36) Monitoring buyer engagement calls
(11:37) Showcasing priceless buyer calls
(13:52) Speaking AI options to prospects
(17:26) Speaking workforce wants and points
(19:14) Awaiting buyer traits
Too lengthy, didn’t watch? Right here’s your cheat sheet
Visibility drives worth: Recurrently sharing even small updates about your initiatives and wins helps guarantee your work would not go unnoticed. It may result in new alternatives — even the creation of recent roles.
Don’t look ahead to permission to innovate: Begin small. Body new concepts as experiments. Measuring outcomes and sharing these outcomes can show worth and steadily construct momentum for larger adjustments.
Inform tales, not simply stats: Combining metrics with actual buyer tales makes your influence tangible and relatable to different groups. It’s not self-promotion; it’s advocacy for the work and your prospects’ wants.
