Welcome to Assist Scout’s launch notes! This quarter we’ve launched AI Summarize, a brand new option to manage Tags, and extra. Learn on to study what’s new in Assist Scout!
Summarize conversations in seconds with the facility of AI
AI Summarize (beta) is your help sidekick, permitting you and your workforce to spend much less time getting caught up with buyer conversations and sentiment and extra time offering stellar help. With only one click on, AI Summarize supplies a fast, clear abstract of your e-mail threads so you may stand up to hurry on conversations. Leaping in on an extended dialog and must get caught up? Digging into tendencies throughout your conversations? These as soon as prolonged duties can now be accomplished in seconds.
We’ve launched a brand new desk view and extra coloration choices so you may higher manage Tags in Assist Scout. Tags are a good way so as to add context to a message or preserve monitor of sure matters in your inbox. You possibly can add Tags to conversations and even use them in workflows to maintain processes working easily. This desk view makes it simpler to kind, filter, and take bulk actions on Tags — maintaining your workforce organized and complications to a minimal!
Discover Assist Scout’s library of apps
Questioning what apps are already put in in your Assist Scout occasion? Curious concerning the different app choices we have now accessible? Our app listing is now viewable for all customers, so you may check out all of the methods Assist Scout connects to the instruments you employ daily. Solely customers with particular permissions can set up apps, however we invite you to try our rising app library at present!
Supercharge your help: New productiveness class now accessible
Be part of this weekly class to study extra about Assist Scout’s workflows, saved replies, and tag options. Study finest practices, hear completely different use instances, and have the chance to ask inquiries to see how one can enhance productiveness by automating busy work proper out of your everyday. Register right here at present!
Coming quickly: Extra methods to make use of AI in Assist Scout
We’re excited to convey extra AI performance to Assist Scout within the type of AI Help. As your private editor, AI Help could make your response longer, extra pleasant or skilled, repair wordiness, or translate to a distinct language in seconds. No prompting crucial — AI Help will help you draft Docs articles and compose the very best response doable, saving you time and power.
Get entangled: Assist Scout product analysis asks
Each time we share launch notes, we ask in your assist in making Assist Scout higher. In the event you match any of the factors under, please attain out at analysis@helpscout.com and our product workforce will likely be in contact!
You have an interest in constructing an app for Assist Scout and wish to be part of the beta for our upcoming App Developer Platform. Try our developer documentation to study extra.
You at the moment help your prospects on different channels like WhatsApp or SMS.
You might be an ecommerce firm that at the moment makes use of Shopify or different platforms with Assist Scout.
Cool ideas
Is it time to clean up your information base? Try Docs Branding Examples for inspiration of what others have completed! Fashionable Docs Styling Tips consists of data and ideas for styling your Docs website with CSS. In the event you’re searching for in-app methods to format your articles, Use HTML within the Docs Editor has examples of what you are able to do inside an HTML block.
Sarah-Mei Estrada
I’ve a behavior of buying net domains, which suggests I find yourself with plenty of domains parked as aliases inside one Google account (it’s an issue!). Generally I exploit them for emailing of us if I’m writing a narrative and want a extra skilled tackle, or if I’m simply submitting invoices and receipts to deal with later—it’s rather a lot. What’s nice for me is that I can deal with all of those collectively in Assist Scout utilizing Mailbox aliases. I do that by sending all of them into one forwarding rule, organizing them through Workflows and seeing all of the messages that come my method. One inbox, many addresses, and I can reply to all of them in a method that works for me. Give it a strive!
Shaun McIlroy
Whilst you can seek for titles of Saved Replies straight inside the dialog and chat editor, you may seek for textual content inside the physique of every Saved Reply straight from the Saved Replies settings web page in a given Mailbox. This trick turns out to be useful for these occasions I keep in mind the contents of a reply however not the title.
